Common queries answered
Frequently asked Questions
We usually ship order the same day if order is received before 5pm.
Shipping Days To Karachi: 1-2 days
Shipping Days To Lahore: 2-3 days
Shipping Days To Islamabad: 2-3 days
Shipping Days to Other Cities: 3-7 days
These are estimated time-frames based on working days. If our team foresees a delay in order fulfillment from vendor, you shall be informed accordingly by us.
You have 7 days from the date of delivery to claim for the return or exchange if :
The product is damaged, stained, defected or incomplete.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.
Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
Fragrances, cosmetics, jewelry are neither exchangeable nor returnable.
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered
Flat Rs.200 on all order & we offer free delivery on purchase of Rs.2500/ or above.
- Cash On Delivry
- Debit or Credit Card
- Bank Transfer